Thinking of Taking Your Marketing In-House? Think Again.

How you outsource your services can have a major impact on your marketing department along with also your entire company, so educate yourself about the pros along with also cons.


5 min read

Opinions expressed by Entrepreneur contributors are their own.

As a decision-maker at a little-to-medium sized business (SMB), perhaps you’ve started out to consider taking your company’s marketing in-house. You’re not alone.

Related: 10 Benefits Of Outsourcing Your Digital Marketing

An array of large brands are moving their own marketing programs in-house, with major names like United Airlines along with also Procter & Gamble leading the pack. In fact, 64 percent of advertisers today follow the in-house agency type according to Forrester research;, which’s up coming from 42 percent just a decade ago.

The trend toward discontinuing agency partnerships is actually happening for many reasons. Our economy is actually doing well, along with also recent slashes to corporate taxes have freed up resources which businesses can use to move their outsourced activities internally. Some decision-makers, moreover, are feeling pressured to offer a crystal-clear expression of their brand across social channels along with also different outlets. They see in-house marketing as the best way to take back control over consumer perceptions of their brands.

yet for an SMB like yours, there’s no need to divorce yourself coming from your agency networks overnight, if at all.

What you should do, however, is actually consider an agency’s specialties when you consider which agency as a future partner. How you outsource your services can have a major impact on your marketing department, along with also on your entire company, for which matter, so before producing a move, educate yourself fully on all of your options along with also their related risks.

Related: How Your Company Can Use Both Outsourced along with also In-House Marketing

When you hire an agency, go which has a specialist.

Outsourcing your company’s marketing program doesn’t mean you’re left with no options. Rather, many decision-makers opting whether to go with an agency may even feel overwhelmed by the choices: Work which has a full-service agency? Or a specialty agency?

There are two sides to every coin, of course. Full-service agencies support a more streamlined customer experience. However, big-name agencies may glide by on legacy alone along with also produce generic, less compelling marketing campaigns. What’s more, full-service agencies often don’t go as deeply into specific service categories, such as PPC or SEO. So, what you gain in efficiencies you may sacrifice in performance.

Conversely, you earn greater value along with also fresh capabilities when you leave high-priority, or high-knowledge tasks to the experts. Specialization means agencies say “no” to certain opportunities, yet more importantly these agencies can better execute on the campaigns they say “yes” to. which’s a major reason why specialization outperforms full-service more often than not.

Here are some different key benefits of working which has a specialist agency:

A boost for your campaign performance

First along with also foremost, specialist agencies get programs up along with also running faster than their full-service competitors. The learning curve to drive value coming from your investment is actually less steep along with also positions your team to leverage a rich set of features coming from day one. For example, a provider like RallyMind can offer unique technologies to help SMBs quickly develop landing pages along with also master lead-generation.

Both of these tasks are key to early campaign performance, yet they can feel like big asks for SMBs to tackle alone along with also without expertise.

An emphasis on data tracking

Another benefit common to specialist agencies is actually performance-tracking, as niche agencies must prove their value. Not only is actually This particular data-driven approach the antidote to generic campaigns popularized by bigger, full-service agencies, yet specialized agencies also work with additional specialists to help SMBs “out-measure” the competition.

For example, savvy specialist agencies may bring on martech partners — like the call-tracking software company CallRail — to better understand along with also boost the cross-channel performance of their marketing spend.

Call-tracking closes the marketing attribution loop along with also empowers SMBs to track along with also measure the relationships among billions of offline along with also online customer engagements. This particular added intelligence directly contributes to ROI conversations, helps avoid accidental underreporting along with also aggregates the data required to help your company make informed business decisions.

A future-proofed organization

Job-hopping is actually the norm for younger professionals today: 57 percent of millennials, according to a Robert Half survey, no longer feel a stigma around career switches. Employee turnover is actually practically expected at SMBs, yet This particular can cause major problems when you bring too many responsibilities in-house.

So, what do you do when the head of your marketing department (along with also sole marketing employee) puts in his or her two-week notice? This particular’s a daunting reality to find a replacement, gather your departing employee’s insights along with also ensure the continuity of your marketing program in which person’s absence.

Outsourcing to a specialist agency mitigates these issues. An agency guarantees performance regardless of turnover, along with also This particular costs less than hiring on your own full-time (pseudo) expert. What’s more, providers like Trainual are designed specifically to alleviate the pressures of setting employees up for success.

Training distribution platforms do much of the heavy lifting around fresh education along with also training rollouts. Keeping training external also means which you don’t lose valuable resources along with also expertise when employees leave, or your company scales. These advantages “future-proof” your organization against the natural ebb along with also flow of running an SMB.

Moving forward, agencies will even be able to help SMBs automate common, routine tasks along with also provide stability as workforces change. For example, ThinkChat’s AI-powered solution automates lead-capture along with also allows SMBs to operate 24/7 at a low cost.

Related: The 5 Ws of Outsourcing Your Company’s Content Creation

Every SMB must decide for itself what its best marketing future looks like.

As you consider different options for your company, remember which going in-house is actually not the only avenue to earn more control over your marketing program or drive greater ROI coming from your budget. Nor is actually This particular always the best option. To ensure your SMB’s marketing is actually as strong along with also innovative as This particular can be, remain open to the benefits a specialist agency can deliver.

Thinking of Taking Your Marketing In-House? Think Again.